Lesson Estates and Questrade

Estate settlement for Questrade accounts

Learn how different account types are settled during the estates process at Questrade and what steps you need to take when a loved one passes away.

Family with all three generations

Depending on the type of account, there are different settlement procedures when an account holder passes. Explore the 2 sections below for detailed instructions and important information.

TFSA & RRSP accounts with beneficiaries or a successor annuitant Plus Joint Margin accounts with right of survivorship

If an account holder has passed away, please contact Questrade, and notify a member of our Client Services team in a timely manner.

Please contact us via live chat, or on the phone at 1.888.783.7866.
(Monday to Friday 7:30 AM to 8 PM EST)

  1. Once notified, a member of our estate department will follow up with the surviving joint account holder/beneficiary/successor annuitant or estate trustee. Questrade will also suspend all account activities once notified of a client’s death.
  2. The estates team will send an email package with important information and a list of verification documents required to start the settlement process. These documents can be submitted electronically in most cases.
  3. After the verification documents have been submitted and reviewed, we will follow up with you. A second email will be sent with account details, instructions and forms required to settle the account. These documents can be submitted electronically in most cases.
  4. Once the final documents have been reviewed and approved, we will notify you. (Additional time may be required if a document is not accepted, or if we require any additional supporting information or documentation.)
  5. Questrade will notify you by email once we have paid out or transferred all the assets.

If the beneficiary (or successor annuitant for TFSAs) already has a Questrade account, assets and cash can easily be transferred from one account to another.

If a beneficiary does not have a Questrade account, and does not wish to create one, additional options can be discussed with our estate team.

Explore the section at the bottom of this article for more information on settlement fees.

Individual Margin, TFSA & RRSP accounts without beneficiaries or a successor annuitant

If an account holder has passed away, please contact Questrade, and notify a member of our Client Services team in a timely manner.

Please contact us via live chat, or on the phone at 1.888.783.7866.
(Monday to Friday 7:30 AM to 8 PM EST)

  1. Once notified, a member of our estate department will follow up with the estate trustee. Questrade will also suspend all account activities once notified of a client’s death.
  2. The estates team will send an email package with important information and a list of verification documents required to start the settlement process. These documents can be submitted electronically in most cases.
  3. After the verification documents have been submitted and reviewed, we will follow up with the estate trustee. A second email will be sent with account details, instructions and forms required to settle the account. Some of these documents can be submitted electronically.
  4. A notarized/certified true copy of the Will/Probate must be mailed to us. We will also  request 2 Questrade forms and any other legally binding documents by mail.
    • Documents can be mailed or couriered to:
      Questrade Inc.
      5700 Yonge St. Unit G1- Ground Floor
      North York, ON, M2M 4K2
      Canada
  5. After documents have been received, reviewed and approved, Questrade’s estate team will notify the trustee once we’ve paid out or transferred the assets.

Fees

The estate settlement fee is $200 CAD + tax per account.

If an account does not have a beneficiary named, the estate trustee (you) may incur notary costs, probate costs, and/or legal fees. These fees are independent of Questrade and may vary by province.

  • If we need to liquidate assets (stocks, ETFs and etc) on your behalf, additional trade desk fees may apply.
  • If we need to issue cheques, additional fees may apply.

Note: The information in this blog is for educational purposes only and should not be used or construed as financial or investment advice by any individual. Information obtained from third parties is believed to be reliable, but no representations or warranty, expressed or implied, is made by Questrade, Inc., its affiliates or any other person to its accuracy.

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